TIC+ (formerly Teens in Crisis) is a leading charity that provides face-to-face and online counselling for young people, family counselling, parent support and psycho-educational workshops. We’re a registered charity, registered in England and Wales with the Charity Commission (1045429)

This Privacy Notice explains what to expect when TIC+ collects and uses your personal information. Have a good read through this document. Then, if you’d like to learn more about our data protection and privacy policies, or just talk things through with our friendly team, get in touch for an informal chat.

Address: Data Protection Officer, TIC+, Office 30 – 4th Floor – Building 8, Vantage Point Business Village , Mitcheldean, Gloucestershire , GL17 ODD

How we treat the information we gather

At TIC+, your privacy is really important to us, so you can be confident that your personal information and anything you tell us is kept safe and secure. For your peace of mind, we process personal information in accordance with the General Data Protection Regulation GDPR 2018. This law strengthens your rights to privacy and gives you better and more control over the personal information that organisations hold about you.

Please click the links to read more;

How do we collect personal information?
What type of personal information do we collect? How do we store it?
Why do we collect your personal information?
Disclosure (sharing) of your information
Third Party sharing
Visitors’ rights
What do we mean when we say we ‘market’ to you and how do we do it? (Marketing Permissions)
What are Cookies? (Our Cookie Policy)
Manage your Cookies
Links to and from our website
Changes to our Privacy Policy

As we continue improving our websites, we may update this policy. Any changes we may make to our privacy policy in the future will be posted on this page and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

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How do we collect personal information?

There are a few different ways that TIC+ can collect your personal information, and we’ll always choose the route that you’re happiest with.

We can collect information direct from you when you:

  • Contact us with an enquiry about our counselling services
  • Receive counselling or support from us
  • Generously decide to donate to support our work
  • Visit our website. Please see our Cookies section for more information
  • Sign up to become one of our amazing team of volunteers
  • Register to take part in one of our incredible challenges
  • Complete a compliments, feedback or complaints form (this can also be done anonymously)
  • Register to attend one of our training events
  • Make a request for resources about TIC+
  • Enquire about/apply for a job to join our great team

Or we can collect your information from other sources:

Your GP or another agency may send your details to us when making a referral

Another person (parent or trusted adult) may give us your details when making enquiries about counselling services.

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What type of personal information do we collect – and how do we store it?

It’s useful for TIC+ to have all the personal information that will let us give you the most effective service.  There are two types of personal information that we might gather from you :

General Personal information including:

  • Personal identifiers (your title, name and year of birth)
  • Contact details including postal address, postcode, email address and telephone number (including your mobile number)
  • Which school or college you go to (where applicable)
  • Which GP/doctor’s surgery you go to (where applicable)
  • Financial information (if you’re making a donation)
  • Whether you are a UK taxpayer
Sensitive Personal Data

The Data Protection Act recognises some information as ‘sensitive personal data’. This includes, but is not limited to, information which reveals any mental health issues, any relevant disabilities that may affect counselling, why you would like counselling, and other agencies that are supporting you, as well as information to help us assess how serious things are for you.

Your Counselling Or Support Sessions

Rest assured that everything you discuss with a member of our counselling and support team is confidential. Confidentiality will only be broken if we’re worried about your safety, or the safety of someone else, or we are instructed to do so by a Court of Law. We will always try to speak to you about this first, unless there is a safeguarding issue which prevents this.

  • You don’t need to worry when you receive online support from us, because the text chat can’t be linked to your personal records or used to identify you. Just make sure you close your browser window when your session finishes, as this ensures no one can see your chat with us.
  • We’ll keep hold of some of your personal details to help our counselling and support services run smoother, including the details you gave us when you referred in. Don’t worry – these details are always kept on our secure and encrypted servers based in the UK.

Your counsellors and support staff may also keep electronic or handwritten notes of each session. Handwritten notes are safely stored in a locked filing cabinet in our secure head office. Electronic notes are kept on our secure and encrypted database in the UK.

  • Records are kept for seven years, or until you are 18, whichever is longer. After that, they will be securely destroyed.
  • Our funders like to see how people who use our services feel about the work we do at TIC+. We therefore collect data and statistics about our services for reports, and the funders use these to see how well TIC+ are doing in supporting you and other young people. We will never use information that will allow you to be identified unless we have your express permission.

We know how important it is that you trust TIC+, and that’s why we take data security so seriously. To keep your personal information safe, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure all data collected online.

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Why do we collect your personal information?

  • First of all, because having access to your personal information means we’re able to give you the best possible help. Every visitor to TIC+ is different, and by knowing a little more about you, we can deliver personalised and professional counselling and support that’s tailor-made for your needs.
  • We also need to make sure you are able to demonstrate ‘competency’ to take part in counselling or support services. This just means that you understand what the service is that you are to receive and that someone has explained to you what will happen, what you can expect – and what you can do if you are not happy with any part of our service to you.
  • Occasionally, we ask you to share information with us which helps us to check how you are doing, and to give you the opportunity to feedback how the sessions are going for you. This helps us to make sure we are giving you the best type of support to meet your needs.
  • TIC+ is asked by our funders to show how our service users feel about the work we do, so you might be asked to fill in an online survey via survey monkey after your sessions have finished. We use these to collect data and statistics for reports that are passed onto our funders. But don’t worry, because all our data is anonymous and we will never use information that will allow you to be identified unless we have your express permission
  • To reclaim tax on Gift Aid donations (if applicable)
  • When you visit our website, we may gather information about which pages are visited most – this helps us improve our site and make it easier to navigate.
  • To keep you informed about our work. Please see more in Marketing Permissions Section
  • So that we can contact you with the most relevant information for you.
  • We never share your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website.

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Disclosure (sharing) of your information

You can trust TIC+ to safeguard your details. We’ll only disclose your personal information if we believe you are in danger of hurting yourself or of being harmed (safeguarding). We will ALWAYS endeavour to discuss this with you before we talk to anyone, unless there are exceptional circumstances.

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Third-party sharing

TIC+ may, from time-to-time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing.

We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here.

The providers of such services do not have access to certain personal Data provided by Users of this Website. Any Data used by such parties is used only to the extent required by them to perform the services that Teens in Crisis requests. Examples of this are payments for training, donations, fundraising purposes etc. This does not include data collected for the purpose of counselling or support services

Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the General Data Protection Regulation 2018.

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Visitors’ rights

TIC+ takes your rights seriously, and we want to make sure you always feel in control of your counselling sessions. Under the General Data Protection Regulation 2018, you have the right to:

  • ask us not to process your personal data
  • see information we hold about you
  • ask for inaccurate personal data to be corrected

For a copy of the personal information we hold about you (Subject Access Request), write to the Data Protection Officer, TIC+, Office 30 – 4th Floor – Building 8, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 ODD.

Information about children may be released to a person with parental responsibility.  However, the best interests of the child will always be considered.  Even if a child is very young, data about them is still their personal data and does not belong to anyone else.  It is the child who has a right of access to the information held about them.

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What do we mean when we say we ‘market’ to you and how do we do it? (Marketing Permissions)

Your support means a lot to us and to every person that we help. We love sharing positive stories, news and updates about how your support and the effort of others is helping to change lives. It’s great to be able to help our supporters reach their fundraising goals by promoting their efforts, and we love to thank our funders and commissioners for the faith and trust they place in us, each and every time they fund our work with young people.

This means that we like to share the good news with people like you, who are making a difference in the lives of children, young people and families. This may include sending you information and updates about our work, news, prayer requests, appeals, campaigns like #Unplugged and information on how you can volunteer and get involved.

Email Marketing

TIC+ is very conscious that as much of our money as possible should go into front line services and so we work hard to keep all our costs low. Therefore, we are most likely to contact you by email.

We will only contact you by email if we have your permission – and you can withdraw your permission at any time.

Postal Marketing

On rare occasions, we may get in touch to update you about our current work, or invite you to events that we think you may be interested in. We will only send you marketing communication by post if you have given us permission to do so – and you can withdraw your permission at any time.

Your Choices

TIC+ is committed to respecting your choice whether to receive marketing information.  You can update your permissions, preferences or contact information at any time by:

  • Calling our helpful and friendly team on 01594 372777 who will be glad to help
  • Emailing [email protected]
  • Clicking the ‘unsubscribe’ link in each email we send

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What are cookies? (Our Cookie Policy)

Introduction To Cookies

To make sure our website works most effectively for you, Ticplus.org.uk uses cookies. This page explains what cookies are, what ticplus.org.uk uses cookies for and what each cookie on the site does. It also explains how to manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. Your web browser (Explorer, Firefox or Chrome) then sends these cookies back to the website on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

What Does Our Website Use Cookies For?

We use cookies for a few different reasons.

  • Functional cookies improve your experience of the site, remembering your preferences, such as your accessibility settings, helping to make the site welcoming to users with different needs.
  • Performance cookies are used to help improve the performance of our site and help us learn what works best, so we can provide you with the best experience.
  • We use functionality from social websites such as Facebook and Twitter to let you share content from our site on these social networks and use their functionality. These sites use third party functionality cookies to allow this to work.

How can I Stop Cookies Being Used?

It is possible to stop some or all cookies working on your browser (opt-out), although this may stop our website from working properly or impair your experience. Once you’ve reviewed the cookies we use, you may want to opt out. You can find out how to do this in our section called Manage your cookies.

Cookies That We Use

First–Party Cookies

These cookies are essential for the site to work. They allow certain functionality, such as remembering that you are logged in, allowing you to use only one username between sites, or processing your details when you make a donation or register for an event.

Cookie Name Purpose
Session Cookie PHPSESSID This session cookie is essential for the identification of a user on Teens in Crisis website. This cookie is deleted when you close your browser
Hide Reveal Javascript Cookie acgroupswithpersist




This cookie is set by our website to show and hide certain elements of the page when the user clicks on a link. This cookie is deleted when a user closes their browser

Third-Party Cookies

These cookies improve your experience whilst using the site. For example, remembering your accessibility preferences.

Cookie Name Purpose Persistence
Google Analytics _utma





These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited Three weeks

Third-Party Functionality Cookies

We use cookies to share our content through social networks like Facebook, Twitter and Google+. This functionality is provided by the social networks and may use cookies. Cookies that are used by other sites on scope.org.uk are called third party cookies. Third party cookies can also be used to provide other functionality from other sites. If you choose to share content using these networks or use this third party functionality then these social networks may use third party cookies to enhance your experience and gain information about you.

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Manage your cookies

If you would prefer that we did not use cookies to provide the features and benefits described above, but still wish to use our site, most browsers let you prevent cookies being stored on your computer. If you want to know how to do this, please look at the Help menu on your browser or use the link for your particular browser:

Internet Explorer cookie management

Firefox cookie management

Google Chrome cookie management

Opera cookie management

Safari cookie management

Safari iOS cookie management

Android cookie management

Blackberry cookie management

Windows Phone cookie management

You may visit the All About Cookies website where you will find all the information you need to manage your web privacy. Please note that disabling certain cookies may restrict your ability to use our website

Acceptance Of Cookie Use
By using our website, you agree to our use of cookies. This is subject to any preferences or browser setting you may have.

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This site contains links to and from other organisations’ websites. This privacy policy, the one you’re reading, only applies to TIC+’s websites.

If you go to another website from this one, read their own privacy policy to find out what it does with your information.

When you come to our website from another website, we may get personal information about you from the other website. Read those websites’ privacy policies if you want to know more about this.

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Changes to our privacy policy

As we continue improving our websites, we may update this policy. Any changes we may make to our privacy policy in the future will be posted on this page and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.