Welcome to the Parent & Carer Support and Advice Line


Are you worried about your child’s mental health, emotional well-being or behaviour?

Parenting can be hugely rewarding but it can also be challenging especially if you think your child is unhappy or you are concerned about them.

You’re not alone

If you’re supporting someone who is 25 years old and under, living in Gloucestershire – drop-in to our free, anonymous, confidential helpline during open times and talk to one of our trained parent support advisors.

We care, we won’t judge and we will take you seriously.

The Parent Support and Advice line is a drop-in service.

Problem getting through on the phone? Why not try contacting us through the webchat? There may still be a wait but you’ll be able to take a place in our queue.

To call or enter the Parent Support and Advice Line we will ask you for a username. This could be your first name, or any other name you wish to be known by. Calling or entering the service means you have read and agreed with our Terms of Use

PLEASE NOTE: The Parent Support and Advice Line IS NOT A CRISIS SERVICE.

In an emergency please call emergency services on 999. Further support can be found on our advice page.


MON 5pm – 9pm
TUES 9.30am – 1pm
WED 5pm – 9pm
THURS 5pm – 9pm

You are important to us and we’d love to help if we can. At busy times, it may not always be possible to get through to our team straight away. Please bear with us – we will get to you as soon as we can.

If you are struggling to get through on the phone, why not try contacting us through the webchat? There may still be a wait but you’ll be placed in the queueing system for when an adviser becomes free. If you are waiting for the online chatroom, please don’t close or refresh your browser.

Meet the Parent Support Team