InTER-ACT stands for Interactive Training in Emotional Resilience with Acceptance and Commitment Therapy.

InTER-ACT is a wellbeing program designed to help us change the way we interact with difficult thoughts and feelings so we can do more of what matters to us. The program has been carefully developed by clinical psychologists, and evaluated and revised based on research including feedback from young people. There are three one-hour workshops that take place over a three-week period. These are called: “Thoughts are Just Thoughts”, “Connecting to the Moment” and “Values”.

InTER-ACT sessions occur throughout the year and future dates can be seen on our booking page. All sessions run in the evening from 6:00pm until 7:00pm and from 7:30pm until 8:30pm.

Each workshop is approximately 45 minutes long.

When you join the workshop through the Zoom link, you will be taken straight to the webinar where the presenters will greet you. You will not be able to see anyone, aside from the presenters. The presenters will introduce themselves, deliver the workshop and answer any comments or questions that come up during the session. There will be a presentation for you to look at, as well as polls and activities for you to take part in throughout the session. When the session ends, you will be asked to complete a number of questions about how you experienced the workshop, your answers will help us decide what we offer in future. At the end of the session, you will also be reminded how to book future sessions.

No, your camera and microphone, along with all other young people’s cameras and microphones will be automatically turned off. Your name will not be displayed either. The only people you will be able to see will be the facilitators of the InTER-ACT session.

Yes, these workshops are free for all young people aged 9-25 living in Gloucestershire.

You need a client number before you can book onto a session.

If you don’t have a client number (or can’t remember it)
You will first need to register using the registration link on the main InTER-ACT page. It only takes a few minutes and you only need to register for TIC+ live-stream sessions once. When we receive your registration we will text you your client number within 48 hours (this may take longer over weekends and Bank Holidays). You can then book on to any session of your choice – see below. If you don’t get the link in time for a session you want to attend contact us to let us know. 

If you know your client number
If you have had counselling from TIC+ and know your client number you can book onto InTER-ACT from the booking link on the InTER-ACT page. The link will take you to the booking calendar; you must book on to every session you want to attend.

When we receive your booking, we will first check your details and then email you the booking confirmation including the ZOOM link to the session within 48 hours (this may take longer over weekends and Bank Holidays). Make sure you keep an eye out for the confirmation email it will come from ZOOM and TIC+. If you don’t get the link in time for a session you want to attend contact us to let us know.  

You can book on to as many sessions as you wish, however please consider if you will be able to attend all sessions that you book. Our InTER-ACT sessions are very popular so we do want to ensure everyone who wants to participate in them gets a chance to do so.

Can I book InTER-ACT if I don’t have an email?
If you don’t have access to an email account, please CONTACT US and we can make the booking for you. 

No, there is no limit, however please consider if you will be able to attend all sessions that you book. Our InTER-ACT workshops are very popular, so we do want to ensure everyone who wants to participate in them gets a chance to do so.

The registration form will ask for your name, date of birth, your postcode and also the postcodes of your GP surgery and school. We ask for these details to make sure we are reaching all areas of Gloucestershire and to check you are eligible to take part in our workshops. We will require an email address and mobile number so that we can contact you regarding our workshops. We will also request some information that we use to provide reports that help us to improve the quality and availability of our service, for instance, whether you use other services that we offer, your gender and ethnic origin. We will ask how you heard about our workshops and why you were interested in taking part in them.

You will need a pc, laptop, tablet or mobile phone with internet access. Because it is a Zoom session it’s best to watch it using WIFI so you don’t use up your mobile data.  You will also need an email or one that you have access to (e.g a parent or carers). If you don’t have access to an email account please CONTACT US and we can make the booking for you.   

If you choose to register for TIC+ workshops, your personal data will be stored on the TIC+ system and is only accessible to authorised members of the TIC+ team. The notes, records and information belong to TIC+. The information is encrypted (coded to ensure your data is protected) and stored securely on our servers in the UK. We keep this information for at least seven years or until you reach the age of 18 – whichever is longer.

We share anonymised information with organisations and people who fund the service. We also share anonymised information with researchers from universities who use it to study the impact and effect of the workshops and follow all legal requirements for this. No identifiable information will ever be shared outside of our organisation for research purposes.

When you join the sessions via Zoom you and the other young people in the session, will not be able to turn on your camera or microphone. You will only be able to see and hear the presenters. Your name and the names of other young people will not be displayed. You will be able to message our presenters directly should you have any questions or concerns. Any online polls, questionnaires or feedback forms you complete will be anonymous. We use the information we gather to improve our service but we will never use any information that may identify you.

If you tell our presenters anything worrying, we must act in your best interests to keep you safe and/or to protect you. Keeping what you say confidential is really important to us, and we’ll only think about telling other people in extremely rare cases. For instance, if we’re very worried about your or someone else’s safety or if we’re told we have to by law, for example for a court case. If we think we might need to tell someone, we’ll always talk to you about it first, we would work with you to agree every step we may take and why. However, we may need to act to protect you or another person without your consent if necessary or if you are unable to give consent. If you are currently having counselling from TIC+ we would also need to let your counsellor know.

We share anonymised information with organisations and people who fund the service. We also share anonymised information with researchers from universities who use it to study the impact and effect of the sessions and follow all legal requirements for this. No identifiable information will ever be shared outside of our organisation for research purposes.

No, you can book a session at a time, or you can book all three workshops at once if you prefer.

Yes, please complete workshop one, then workshop two and then workshop three. If you complete a later workshop first then it may not make as much sense as they are intended to be completed in order. 

Should you miss one of the workshops, you will be able to rebook onto the workshop that you missed. If you book onto a session and then find you are unable to make it, please contact us so that we can release your slot to another person.

You do not need to sign in or have your own Zoom account but you will need to download the Zoom app. before starting the session. To join the live stream session, you will need to click on the blue ‘Join Webinar’ link on the invitation – then, when prompted select ‘open this page in Zoom?’ and wait for the webinar to start.

Currently we are only offering InTER-ACT online.

You will be able to private message the presenters if you have any questions, however, you won’t be able to chat privately to other young people.

The workshops have two presenters that you will be able to see when the session begins. The presenters are Mental Health Support Practitioners that work for TIC+ and have undergone specialist training.

Should you have any trouble booking please contact our admin team on 01594 372777 or email [email protected].

Should you have any trouble with your Zoom link, please contact our admin team on 01594 372777 or email [email protected].

You will be able to message the facilitators during the workshop directly through the Zoom chat function.

Yes. We will send out a survey at the end of the session where you will be able to provide feedback.