Quick Start Guide
TIC+ Reception & Counselling
Online counselling is a text chat service which is compatible with smart phones, tablets and computers.Online counselling uses software developed by Click4Assistance - a secure and encrypted platform.
If you haven't already done so contact us to give us your details. Or give your details to our online receptionist by pressing the ‘TIC+ Reception & Counselling’ button in the bottom right corner of our website during our office open hours. Reception is active when the button is green and says 'Open'. If the button is orange and says 'Closed' please re-try during our office open hours or try calling instead.
For mobile, PC and tablet click on the ‘TIC+ Reception & Counselling’ button, then enter your unique client code or 'Reception', this gets you to our virtual waiting room.
If you have made a referral you will now be asked for your password and you will then be transferred to your online counsellor. If you have not already made a referral, the receptionist will take your details.
If you have trouble accessing the TIC+ Reception & Counselling contact us and we will try our best to help you.
For further details on Online counselling opening times and who will be counselling you, please see the Online Counselling page.