About Us

TIC+ started life in 1993, becoming a registered charity with the Charity Commission in 1994, serving Gloucestershire and surrounding areas. TIC+ reaches hundreds of children and young people every year as well as offering support and advice to parents/carers and training for professionals. We work to ensure that every young person has easy, prompt, independent access to appropriate support according to their needs.

We offer:
• Counselling – online, remote (video and phone) and face-to-face for children and young people
• School counselling throughout Gloucestershire
• TIC+chat anonymous helpline for children and young people

• InTER-ACT live online sessions
• Support to parents and carers from our Parent Support & Advice Line and Parent Support Groups

TIC+ has a head office in Mitcheldean, Gloucestershire and additional offices in central Gloucester; Counselling spaces are located throughout the County and staff and volunteers are a mixture of office and home-based, working across the County. We strive to ensure young people, parents and families feel accepted, safe & valued, so that they can say what’s on their mind, and feel they are really listened to without the fear of being judged. We work with young people to help them build resilience and give them strategies to cope with situations they might be facing.

You’re not alone. We’re here for you.

At TIC+ we’re here to support children and young people aged 9-25 and their families living in Gloucestershire.

Our Mission Statement
TIC+ mission is to improve, preserve and promote good mental health and wellbeing among children, young people and their families

Our Vision
Every young person should have someone to talk to when they need it most.
Our Values
The TIC+ Senior Leadership Team has defined a set of values which represent the core beliefs that inspire and guide the choices we make, how we operate and how we interact with people:

A wheel of four multi coloured value statements surrounding four jigsaw pieces that include text relating to each charity value

About you

Every one of us is on a journey. For some, life might seem plain sailing but for many, the path can be a bit bumpier. Maybe your life has hit a roadblock and you want to find a way out. Or you’re stuck at a crossroads and aren’t sure which way to turn.

Whatever your situation, you’re not alone:
• Your situation doesn’t have to stay as it is. There is always a solution.
• Although bad things can happen, you don’t have to let your past experiences or actions determine your future.
• There is a way through so never give up or give in to your circumstances.
• Often in difficult times it’s good to talk to someone you trust about how you feel.

At TIC+, we’re here to listen and help you get your life back on track. You can talk to us in confidence, and we’ll never judge you. Contact us to get the support you need today.

About our Counselling Team

At TIC+ our counsellors are carefully selected because of their passion for the work that they do and for their specialist experience in working with children, young people and families. We work to a strict code of ethics and practise to ensure the safety of those we support and the quality and effectiveness of our services.

The majority of our counsellors are trained to deliver Humanistic/Integrative counselling, some have additional specialisms such as Cognitive Behavioural Therapy or Brief/Solution Focussed Therapy. At its heart, a humanistic approach means the counsellor will provide a safe, confidential, non-judgemental space where young people can share freely whatever concerns they have no matter how big or how small. The end goal is to help young people better understand their thoughts and emotions, and in collaboration with their counsellor find ways of addressing their difficulties so that they are better able to cope with the issues they face.

Professional Partnerships

TIC+, formerly known as Teens in Crisis, has been providing counselling services and support to children, young people and their families in Gloucestershire since 1993. Over this time we have built up a reputation as a caring, professional and flexible organisation and are committed to inter-agency working. Each year we receive hundreds of referrals from statutory and voluntary sector professionals across Gloucestershire and surrounding areas. Since 2013 we have had a formal mutual referral pathway with Gloucestershire Health and Care NHS Foundation Trust’s Child and Adolescent Mental Health Service (CAMHS).

If you think a young person you know might benefit from our service, have a talk with them and make sure you have their consent.

Please note: we make a charge to professionals directly referring children and young people to our service. We are only able to accept referrals via telephone and online chat.

Benefits Of Working With Us


Our children and young people’s counselling service is accredited by the British Association for Counselling and Psychotherapy (BACP). We work within their the BACP Ethical Framework for the counselling professions. All of our counsellors are registered members of BACP.

Effectiveness of counselling

We use a selection of outcome measures to evaluate the quality and effectiveness of the services we provide.  Results from the past 12 months show that 82% of our service users reported a decrease in their level of distress after counselling, 90% said that the counselling had helped them ‘a lot’ ‘or totally’.


All of our counsellors receive regular supervision with a qualified clinical supervisor to ensure their practise remains at a high standard, is safe, ethical and effective.

Ongoing Training

At TIC+, we pride ourselves on the quality of our staff. All therapeutic staff are fully qualified to at least Counselling Diploma level (a minimum of 450 taught contact hours). All counsellors have received specialist training which meets BACP core competencies for working with children and young people. Those working online have received specialist online counselling training. Our counselling team also receive regular ongoing training to support their professional development.

Our Ethos

TIC+ is a Christian-led charity that is not affiliated to any particular denomination, church or group. We provide services to anyone of any faith (or none), and we employ staff from any faith (or none). As an organisation, we believe that the Christian faith provides the foundation and motivation for the work of the charity and is the reason why we do what we do. Our mission to improve, preserve and promote good mental health and well-being
amongst children, young people and families is borne from Jesus’ words; “I have come that they may have life, and have it to the full.”

The Christian faith is never made explicit in any of the services we provide. An outworking of our Christian ethos means that we expect all representatives of the charity to treat everyone equally, with care and respect regardless of their race, gender, religion, sexual orientation, ethnic background, beliefs, status, ability or class. The ethos is given life through our relationships; the way we work together and behave with one another and those we serve, are a demonstration and authentication of our ethos.